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Xploro is committed to protecting your privacy.

At Xploro we take protecting your privacy seriously. This privacy notice explains what to expect when Xploro collects information through its website. Please note there is a separate privacy notice when using the Xploro app.

On this page we will answer the following questions:

  • Who are we?
  • What data do we collect and why?
  • — Statistical data
  • — Google Analytics
  • — Contact Form
  • — Storing and sharing data
  • Lawful Basis
  • What are my rights?
  • — Your right of access
  • — Your right to rectification
  • — Your right to erasure
  • — Your right to restriction of processing
  • — Your right to data portability
  • — Your right to object to processing

Who are we?

Xploro is a mobile application that uses augmented reality, gameplay and artificial intelligence to deliver health information to patients, in a way which makes them feel empowered, engaged and informed, whilst having fun at the same time.

We work closely with our sister company Corporation Pop, and their team of expert designers, project managers and developers to design and develop our app.

Xploro is a Limited company registered in England & Wales - our company number is 11761110

Our registered address is:

21-23 Shudehill,
Manchester,
U.K.
M4 2AF

Xploro is a registered trademark

What data do we collect and why?

We collect a number of different types of data, some which is personal data and some which isn’t. All personal data is subject to an internal set of policies and procedures to help keep it secure.

The types of data we collect is detailed below along with where we collect it:

Statistical data

Xploro collects information about website visitors using statistics tools. This information includes (but is not limited to) the date and time of visit, browser name and version, IP address, and referring website. This information is used for evaluating and further developing our website for digital audiences. No personal data is collected via statistics tools.

Google Analytics

We use Google Analytics to let us know what age and gender our website users are, along with the interests they express through their online travel and purchasing activities. We will use the data provided by Google Analytics to develop our website and content around our users’ interests. The data is provided in aggregate and is not personally identifiable to us. You can opt-out of Google Analytics using their add-on to disable tracking by Google Analytics and you can see Google’s privacy notice here.

Contact form

When you get in touch with us through the contact form on the Xploro website the information you enter is emailed to us directly. Your message is not stored on a database however it may be retained, as an email, along with your email address and any other information you include in it, in order that we can contact you again in the future.

Storing and sharing data

Xploro does not store, rent, sell or otherwise share information about anyone using our website with any other business, organisation or individual. The only exception to this is where we are legally obliged to do so to comply with a current judicial proceeding, a court order or legal process served on our website or company.

Using the app

The Xploro app can collect personal data in the following places:

Users and clinicians can add events to a shared calendar which includes appointments for treatment, visitors, check-ups and anything else they choose. This information is used by patients to record their activities during their treatment programme.

Users are regularly asked to indicate their mood. This is recorded as an emoji and is often linked to treatments and procedures, and the time of day they are asked.

Storing and sharing data

Xploro acts as a Data Processor for the health authority which invites patients to use the app. The health authority in question is the data controller and as such we share data from the app with each other. We have contracts in place to ensure that all personal data we share is done so securely and in accordance with GDPR rules. Furthermore Xploro has policies & procedures which are designed to ensure any data sharing is done securely and only when necessary.

Xploro is based in the European Union. When we work with health authorities in countries outside the EU our contracts include standard contractual clauses to protect the rights of individuals whose personal data is transferred. They contain contractual obligations on companies and their EU partners and are approved by the European Commission.

Xploro does not store, rent, sell or otherwise share information about anyone using the app with any other business, organisation or individual. The only exception to this is where we are legally obliged to do so to comply with a current judicial proceeding, a court order or legal process served on our website or company.

Lawful Basis

Under Article 6 of the General Data Protection Regulation the lawful basis for Xploro Limited acting as controller is: processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. 

What are my rights?

Xploro has a Data Protection Officer (DPO) who makes sure that your rights, when it comes to your personal data, are upheld. Our DPO is Saskia Coplans and you can contact her at saskia@xploro.health if you have any questions or would like any information.

Your right of access

You have the right to ask us for copies of any personal information we process or store about you. As we only process your data with your, or your guardians’ consent, this right always applies to Xploro and is called a subject access request.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies and is called a rectification request.

Your right to erasure

You have the right to ask us to erase your personal information if you no longer want us to hold it. As we only process your data with your, or your guardians’ consent, this right always applies to Xploro, however we need a certain amount of data to be able to provide the service so full erasure may mean you can no longer use it. This is called an erasure request.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information. This is where we don’t delete your data but we also don’t allow it to be accessed by anyone. This is called a restriction request. 

Your right to data portability

You have the right to ask that some organisations transfer the information you give them to other organisations or directly to you. Whilst we are happy to provide your information to you directly, we do not hold it in a format that can be transferred to other organisations.

If you would like to make any of these requests please email us at info@xploro.health with the name of the request in the subject. We will send you a confirmation receipt and then follow up with some questions to verify your identity.

You can find out more about your data subject rights here. https://ico.org.uk/your-data-matters/

Your right to object to processing

If you think we are not upholding your rights, or we are not processing your information lawfully you have the right to object.

If you think we are handling your personal data incorrectly you should approach us in the first instance and we will do everything possible to rectify the situation. If you are not happy with our response you have a right to contact the supervisory authority, in this case the Information Commissioner’s Office (ICO). You can lodge a complaint through their websitehere and they, in turn, will deal with it.

You can read more about this right here. https://ico.org.uk/your-data-matters/the-right-to-object-to-the-use-of-your-data/

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at info@xploro.health if you wish to make a request, or call us on +44 (0)161 838 0808 

Please note:

This policy may be updated from time to time so please check back occasionally to make sure you’re happy with any changes. By using our website you’re agreeing to be bound by this policy.

If you have any questions about this policy or our privacy practices you can email us at info@xploro.health call us on +44 (0)161 838 0808 or write to us at Xploro Limited, 21 Shudehill, Manchester, M4 2AF