What is your role and what does your role at Xploro involve?
I’m a Customer Success Manager at Xploro. Essentially that means that I’m here to make sure customers and therefore patients get the maximum value out of Xploro. This includes project management of implementation, training, being the voice of the customer when it comes to product changes as well as regular customer touchpoints to ensure all is going well.
What do you enjoy most about working at Xploro?
The Xploro culture is different from anything I have experienced before. Everyone who works here has the same passion and belief in our mission and it shows! I love being able to visit hospitals and watch children interact with Xploro – never underestimate the importance of making a difference and bringing joy!
What does a typical day look like for you?
A typical day for me can be varied – from internal meetings, customer meetings, organising projects, testing new features, delivering training, visiting customers and sometimes I also get involved with marketing and sales – that’s the joy of working at a start up!
What is the most challenging part of your job?
When I speak to my customers and their patients they often have amazing feature ideas which I communicate to the team, the most challenging part for me is the fact that we can’t deliver everything at once
Tell us a fun fact about yourself
I can make a frog noise with my throat!
Anything else?
We get to make a difference, daily, to children who need it most – very few people get to say that!
