Frequently asked questions
Want to know a little more about Xploro? These are some of the most frequently asked questions people have.
Whether you’re a parent whose child is using Xploro for the first time, or you work at a healthcare organization, you’ll find technical information, answers about accessibility, and learn some of the ways we protect children and their data.
Questions for healthcare organizations
Admins and clinicians, this information is for you
To access and use the app, the child’s device must meet the following minimum specifications:
- iPad / iPhone: iOS 13.0 or later
- Android tablet / phone: Android 8.0 or later with a minimum of 2GB RAM
Please note — depending on Android device, some AR functionality may not be supported due to camera and hardware limitations. This is because of Google’s minimum specifications required for AR content rather than the Xploro app configuration and implementation.
Xploro is currently available in UK and US English, Spanish and Latin American Spanish and Chichewa with more languages coming soon.
The chatbot recognises that there are certain questions that no chatbot should attempt to answer, in these cases the child is referred to a human — their doctor or caregiver.
A study into the acceptability of Xploro by Professor Lucy Bray, a leading pediatric healthcare researcher in the UK, found:
- Significantly lower levels of procedural anxiety in both children and parents
- Children felt more involved in their procedure
- Significantly higher levels of perceived procedural knowledge
The Acceptability and Impact of the Xploro Digital Therapeutic Platform to Inform and Prepare Children for Planned Procedures in a Hospital: Before and After Evaluation Study – Professor Lucy Bray https://pubmed.ncbi.nlm.nih.gov/32780025/